Privacy Policy

Our Commitment to Your Privacy

At SilverGate Garage Doors, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

Personal Data

• Name and contact information (phone number, email address, mailing address)
• Service address and property details
• Payment information (processed securely through third-party providers)
• Communication preferences
• Service history and preferences

Usage Data

• Information about how you access and use our website
• Device information (IP address, browser type, operating system)
• Pages visited and time spent on our website
• Referring websites and search terms

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and maintaining our garage door services
• Processing service requests and scheduling appointments
• Communicating with you about our services
• Sending you promotional materials (with your consent)
• Improving our website and services
• Complying with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our business
• Legal Requirements: We may disclose information when required by law or to protect our rights
• Business Transfers: Information may be transferred in connection with a merger, acquisition, or sale of assets
• Emergency Situations: We may share information to protect the safety of our customers or employees

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection practices

Your Rights and Choices

You have certain rights regarding your personal information:

• Access: You can request access to the personal information we hold about you
• Correction: You can request that we correct inaccurate information
• Deletion: You can request that we delete your personal information (subject to legal requirements)
• Opt-out: You can opt out of receiving promotional communications
• Data Portability: You can request a copy of your data in a structured format

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie settings through your browser preferences. Our use of cookies includes:

• Essential cookies for website functionality
• Analytics cookies to understand website usage
• Marketing cookies for personalized content (with your consent)

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information.

International Data Transfers

If you are located outside the United States, please note that your information may be transferred to and processed in the United States, where our servers are located and our central database is operated.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically.