Terms of Service
Please read these terms carefully before using our garage door services.
Agreement to Terms
By engaging SilverGate Garage Doors for any services, you agree to be bound by these Terms of Service. These terms constitute a legally binding agreement between you and SilverGate Garage Doors.
Effective Date: January 1, 2025
These Terms of Service are effective as of January 1, 2025, and apply to all services provided by SilverGate Garage Doors.
Service Description
SilverGate Garage Doors provides professional garage door installation, repair, maintenance, and related services including:
- Garage door installation and replacement
- Garage door opener installation and repair
- Spring and cable repair and replacement
- Track and panel repair
- Emergency garage door services
- Preventive maintenance and safety inspections
- Commercial and residential garage door services
Service Area
Our services are available throughout Los Angeles County and surrounding areas. Specific service availability may vary by location and will be confirmed when scheduling your appointment.
Scheduling and Appointments
Service appointments are scheduled based on availability and may be subject to change due to weather conditions, emergency calls, or other unforeseen circumstances. We will make every effort to notify you of any schedule changes as soon as possible.
- Regular service appointments are typically scheduled within 24-48 hours
- Emergency services are available 24/7 with priority scheduling
- Cancellations must be made at least 2 hours before the scheduled appointment
- Late cancellations or no-shows may be subject to a service fee
Pricing and Payment
All pricing is provided as estimates and may vary based on actual conditions found during service. Final pricing will be confirmed before work begins.
- Free estimates are provided for most services
- Emergency service calls may include additional fees
- Payment is due upon completion of work
- We accept cash, check, and major credit cards
- Financing options are available for qualifying customers
Important Payment Terms
Full payment is required before we leave your property unless other arrangements have been made in advance. Services may be suspended if payment is not received as agreed.
Warranties and Guarantees
We stand behind our work with comprehensive warranties:
- Labor Warranty: Lifetime warranty on all workmanship
- Parts Warranty: Manufacturer warranties apply to all parts installed
- New Installations: 5-year comprehensive warranty
- Repairs: 1-year warranty on repaired components
Warranties do not cover damage caused by misuse, normal wear and tear, acts of nature, or unauthorized modifications.
Customer Responsibilities
To ensure safe and efficient service, customers agree to:
- Provide safe and clear access to work areas
- Remove vehicles and personal items from garage areas as needed
- Ensure adequate lighting and electrical power is available
- Disclose any known hazards or special conditions
- Be present or have an authorized representative available during service
- Follow all safety instructions and maintenance recommendations
Safety and Liability
SilverGate Garage Doors is fully licensed and insured. However, certain limitations apply:
- We are not responsible for damage to vehicles or personal property not directly caused by our work
- Customers are responsible for securing valuables and pets during service
- We reserve the right to refuse service in unsafe conditions
- Emergency services may involve additional safety considerations and costs
Safety Notice
Garage door systems involve high-tension springs and heavy components. Never attempt repairs yourself. Always use professional service to ensure safety and prevent injury.
Limitation of Liability
To the fullest extent permitted by law, SilverGate Garage Doors' liability is limited to the cost of the services provided. We are not liable for indirect, incidental, or consequential damages.
Property Access and Security
Our technicians may require access to electrical panels, attic spaces, or other areas of your property to complete repairs safely. We respect your privacy and property, and our technicians are bonded and background-checked.
Parts and Materials
We use only high-quality parts and materials from reputable manufacturers. However:
- Parts availability may affect service timing
- Custom or special-order parts may require additional time and payment in advance
- We reserve the right to substitute equivalent parts when originals are unavailable
- Old parts remain property of SilverGate Garage Doors unless specifically requested
Dispute Resolution
We are committed to resolving any concerns promptly and fairly. If you are not satisfied with our service:
- Contact us immediately to discuss the issue
- We will work with you to find a mutually acceptable solution
- Formal disputes will be resolved through binding arbitration in Los Angeles County
- California law governs these terms and any disputes
Modifications to Terms
We may update these Terms of Service from time to time. Updated terms will be posted on our website and will apply to services performed after the effective date of the changes.
Contact Information
For questions about these Terms of Service or to report any concerns, please contact us:
- Phone: (424) 249-9147
- Email: legal@silvergategarage.com
- Address: Los Angeles County Service Area
Severability
If any portion of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
Entire Agreement
These Terms of Service, along with any written estimates or work orders, constitute the entire agreement between you and SilverGate Garage Doors for the services provided.
Questions About Our Terms?
If you have any questions about these Terms of Service, please contact us: