Warranty Information
Comprehensive coverage and peace of mind with every SilverGate service.
Our Comprehensive Warranty Promise
At SilverGate Garage Doors, we stand behind every service we provide with industry-leading warranties. Our comprehensive coverage ensures your investment is protected and gives you complete peace of mind.
✅ 100% Satisfaction Guarantee
If you're not completely satisfied with our work, we'll make it right or refund your money. Your satisfaction is our top priority.
Labor Warranty
All workmanship performed by SilverGate technicians is covered for life. If any issue arises from our work, we'll fix it at no charge.
New Door Installation
Complete installations include 5-year comprehensive coverage on all components, labor, and functionality.
Opener Installation
Motor, electrical components, and installation labor covered for 3 years with unlimited service calls.
Spring Replacement
High-cycle torsion springs with 3-year warranty covering both parts and labor for replacement.
Parts & Components
All parts carry full manufacturer warranties, typically ranging from 1-10 years depending on the component.
Repair Services
All repair work includes a 1-year warranty on both labor and any parts installed during the service.
What's Covered Under Our Warranty
Our comprehensive warranty coverage includes:
- Workmanship: All labor performed by SilverGate technicians
- Materials: All parts and components installed by our team
- Functionality: Proper operation of repaired or installed systems
- Safety: All safety features and mechanisms
- Return Visits: Additional service calls related to warranty work
- Adjustments: Fine-tuning and calibration as needed
How to Make a Warranty Claim
Making a warranty claim is simple and straightforward:
- Contact Us: Call (424) 249-9147 or email warranty@silvergategarage.com
- Provide Details: Share your service date, invoice number, and describe the issue
- Schedule Service: We'll schedule a convenient time to evaluate and resolve the issue
- No-Cost Resolution: Warranty work is performed at no charge to you
🚀 Same-Day Warranty Service
Most warranty claims can be resolved the same day you call. We prioritize warranty customers to ensure minimal disruption to your daily routine.
Transferable Warranty
Our warranties are transferable to new property owners, adding value to your home. Simply provide the new owner with your service documentation, and the remaining warranty period transfers automatically.
Extended Warranty Options
For additional peace of mind, we offer extended warranty plans:
- Premium Care Plan: Extends all warranties by an additional 2 years
- Maintenance Plus: Includes annual tune-ups and priority service
- Commercial Coverage: Specialized extended warranties for business customers
⚠️ Warranty Exclusions
While our warranties are comprehensive, the following are not covered:
- Damage caused by accidents, misuse, or unauthorized modifications
- Normal wear and tear from regular use
- Damage from natural disasters, floods, or extreme weather
- Issues caused by power surges or electrical problems not related to our work
- Damage from pest infestation or environmental factors
- Cosmetic issues that don't affect functionality
- Components or systems not installed or serviced by SilverGate
Maintenance Requirements
To maintain warranty coverage, we recommend:
- Annual professional inspections and tune-ups
- Regular lubrication of moving parts
- Prompt attention to any unusual noises or operation
- Following all manufacturer maintenance guidelines
- Using only authorized replacement parts
Emergency Warranty Service
Warranty issues that affect safety or security receive emergency priority:
- 24/7 Response: Emergency warranty calls answered around the clock
- Priority Scheduling: Warranty emergencies get first available appointment
- Safety First: Immediate response for safety-related warranty issues
- Temporary Solutions: Quick fixes provided until permanent resolution
Documentation and Records
We maintain detailed records of all warranty work:
- Digital service history accessible online
- Automatic warranty reminders and maintenance alerts
- Photo documentation of all work performed
- Parts replacement tracking and history
💡 Pro Tip: Keep Your Documentation
Save your service invoices and warranty information in a safe place. Digital copies are available through our customer portal for your convenience.
Warranty Questions or Claims?
Contact our warranty department for fast, friendly service: